Airtime advance network rules


• Only eligible Pre-paid and top up customers will be offered the service.

 
• A M1.00 administration fee Inclusive Vat is payable upfront. The administration fee will be deducted from the airtime advance
 
• Should the customer recharge with a lower denomination than that of the full value of the Airtime Advance, the full amount of the recharge will be deducted until the full cumulative value has been recovered.
 
• The Airtime Advance service can be taken up by the customer directly using the USSD string *111#. The customer will only be offered another Airtime Advance once the full value of the previous request and service fee has been recovered.
 
• The Airtime Advance value must be recovered within 30 days from date of the request, should the customer not recharge and the full value is not recovered within the 30 days, the customer will be de-provisioned from the service.
 
• Customers that have an outstanding airtime advance who wish to migrate to Contract will be allowed, and the outstanding balance will be added to their contract cost.
 
• The customer’s Airtime Advance can be recovered by any recharge, including Airtime Transfers, CRM recharge incentives.
 
• The Airtime Advance facility will reset to the full allowed allowance once all funds have been recovered.
 
• The Airtime Advance facility can be used for any transaction i.e. Voice, Data, and SMS.
 
• Airtime Advance will be seen as a normal recharge in the customer’s prepaid or top up account.
 
• Customers will be allowed to transfer their Airtime Advance.
 
• Repayment of airtime advance from monthly allocation is allowed for Top up subscribers.
 
• Loyalty points will be allocated for an airtime advance. Normal business rules apply for recharges.
 
• Customers with an outstanding airtime advance will be allowed to port.
 
• We have the right to change or modify these terms and conditions at any time.