Privacy statement

ABOUT US

Vodacom Lesotho, 585 Mabile Road, P.O. Box 7387, Maseru. www.vodacom.co.ls

 

SUMMARY

Vodacom is committed to protecting and respecting the privacy of personal information relating to our customers and employees. This statement explains what personal information is, how we collect from you and how we use it.

 

WHAT INFORMATION WE COLLECT ABOUT YOU

We collect personal information about you when you apply for telecommunications or M-pesa services and products. We only collect and process personal information which is relevant for the purposes of providing you with the services or products applied for. We also collect personal information when you voluntarily participate in Vodacom competitions.


WHAT IS PERSONAL INFORMATION

Personal information is any information relating to an individual from which they can be identified. This will involve collation of data, including people’s names, dates of birth, bank and credit (debit card details) employment statuses, contract information, email addresses, telephone numbers and postal addresses.

 

HOW WILL WE USE THE INFORMATION ABOUT YOU

We use the personal information collected from you to provide the services and or products requested by you and keep record of that information.

 

NO UNAUTHORISED DISCLOSURES

Vodacom will not share personal information collected about you for marketing purposes with other companies. We will only disclose your personal information to law enforcement agencies after satisfying ourselves that due process of the law has been followed for this request to be complied with.

In processing your request, we may send your details to, and also use your personal information from credit bureau to assess your affordability in terms of the law.

 

RETENTION

We will not keep your personal information for more than 5 years

 

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to know and verify the personal information Vodacom holds about you. For this purpose kindly come to Vodacom Park at 585 Mabile Road with your identity document.

We want to make sure that your personal information is accurate and up to date. You may request us to correct or remove personal information you think is inaccurate.

The right to restrict processing

You have the right to restrict the processing of your personal information where for instance, the accuracy of the personal data is being contested or is no longer needed for its original purpose.

                                                                                                                                                                                 

The right to object

You have the right to request Vodacom to cease processing your personal information unless Vodacom can demonstrate that it either has compelling grounds for continuing the processing or that the processing is necessary in connection with its legal rights.

The right to rectification

You have the right to rectification where your personal data is shown to be incorrect.

 

PARENTAL CONSENT

For all the services we offer parental consent will be required for persons below the age of 18.