Getting started with M-Pesa

Creating your unique pin

Create a unique pin which you can recall easily, but do not share with anyone. Your pin remains confidential to protect activity on your account

Step 1


Dial *111# to access My phone menu

Step 2


Select option 4

Step 3


Select option 1

Step 4


Create yourpin

Step 5


Confirm your pin

Useful information

  • When your M-Pesa account is ready to use, you’ll receive a confirmation SMS to let know your account is active.

  • Remember to always keep your PIN, secret question and answer secret.

  • Never tell anyone your PIN.

  • Always remember secret question and answer when you call our call centre for help.

Step 3: Depositing money

Back to step 1: Registering for M-Pesa