What can I do with my M-Pesa?

How do I get physical cash (cashout (withdrawal))?

Visit your nearest M-Pesa agent to get cash. Follow these simple steps when you are with the agent.

Step 1


Dial *111# to access My phone menu

Step 2


Select option 4

Step 3


Select Option 3

Step 4


Enter Agent’s mobile number

Step 5


Enter amountyou wish to withdraw

Step 6


Enter payment reference of your choice

Step 7


Enter Pin

Immediately you will receive a confirmation SMS “withdrawal completed successfullyM**.00 M-Pesa to 5*******, your balance is now M**.00

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