InstaVoice



What is InstaVoice?

Instavoice is a voice blog service that allows subscribers to interact with celebrities and football clubs.



When will InstaVoice be available?

           InstaVoice was launched on May 26th 2017.

The service is available to all Vodacom Lesotho subscribers; both Prepaid and Postpaid. It is available on all cellphone models through IVR and available on smart phones via the InstaVoice “Voicemail & Missed Call Alerts” app.

What are the benefits of InstaVoice?

       ·  Enhanced customer experience for football fans and fans of our partner celebs

       ·   Allows rich content exchange for celebs and football teams to their fans

It charges M1.50 per day per subscription.




How do I access InstaVoice?

USSD: Dial *118#

SMS: Subscribe:

  SMS “SUB” to 1188

  Unsubscribe:

  SMS “UNSUB” to 1188

IVR:

    Dial 1188 – new content

    Dial 1189 – Old content


SMS Keywords:

SPORT

CELEBRITY

ARSENAL         
BARCELONA        
CHELSEA                  
ENGLISH                                        
LIVERPOOL        
MADRID           
MANU                     
MCITY                                              
TOTTENHAM        

DOLLAMAN

LILAPHALAPHA

MARYBOSIU

SKEEBZA

TEDMSIPA






Business Rules

1.    Subscription is valid for one day

2.    The service is charged M1.50 daily

3.    On days where there is no content available, the fee is transferred to the following day

4.    The first day of subscription is free

5.    IVR call to access new content, un/subscription SMS and USSD are all free. The user only pays the subscription fee.

6.    Retrieving old content is charged M1.50 via IVR (1189) and free on the app (subject to data charges)

7.    User can subscribe via *118# or by sending SUB <keyword> to 1188 via SMS. See keyword list above.

8.    To unsubscribe, the user sends UNSUB <keyword> to 1188.

9.    When the subscriber has a low balance, no content will be delivered.

10.  A subscriber only has access to content posted after they subscribe. No historic data is available.