Vodacom Lesotho

Stream more to win Campaign

Terms & conditions​​

Vodacom Stream more to win Campaign (hereinafter referred to as the “Campaign”) is a Vodacom Lesotho marketing Campaign which shall apply the Terms and Conditions outlined hereunder.

Organizer of the Campaign
1.1   VODACOM LESOTHO (Pty) Ltd (hereinafter referred to as “VODACOM”)

1.2   Address: VODACOM Park,585 Mabile Road, P.O. Box 7387, Maseru 100, Lesotho

Name of the Campaign
1.3   “Stream more to win”

Location
1.4   LESOTHO

Duration of the Campaign
1.5   The Campaign shall run from Tuesday the 20 June 2022 (being the first day) to the 18th September 2022 (last day inclusive).

 

Acceptance of Terms and Conditions
1.6   By participating in this Campaign, all entrants warrant that they have read and understood these Terms and Conditions which are available on the VODACOM website at www.vodacom.co.ls and VODACOM retail shops.

1.7   By participating in the Campaign, entrants confirm their voluntary participation and acceptance of these Terms and Conditions and agree:

      1.7.1   to receive SMS communication from VODACOM on their mobile phones relating to the Campaign

      1.7.2   to receive SMS communication/advertising from VODACOM relating to the Campaign

1.8   By subscribing to MyMuze during the campaign period and participating, winners agree that their data, including names, surnames, initials, photos and video images, may be used by VODACOM for advertising purposes.

1.9   These Terms and Conditions shall remain in full force and effect for the duration of the Campaign (not taking into account temporary suspensions of the offer for operational reasons, e.g. for repairs, planned maintenance or upgrades).

 

Eligibility to Participate in the Campaign
1.10   The following persons are eligible to participate in the Campaign:

      1.10.1   Natural persons who are VODACOM customers during the Campaign, except those specifically excluded under article 1.11 below.

      1.10.2   If a winner is under 18, upon delivery of the prize, the winner’s guardian must collect it on the minor’s behalf and he /she must produce his/her ID together with a legal document (this may include chief’s letter, affidavit etc.) confirming that he/she is the legal guardian of the minor.

1.11   Excluded persons

The following persons are excluded from participating in the Campaign:

  • Employees of VODACOM.
  • Immediate family members of the above, being parents, spouses, siblings, and children. Immediate family does NOT include in-laws, close relatives such as cousins, uncles, aunts, nephews and nieces, grandparents, and other extended family members.
  • Employees of Campaign suppliers and judges
  • Non-citizens of the Kingdom of Lesotho who are not legitimately in the country or may fail to provide any documents as may be requested by Vodacom.
  • Employees of any company directly collaborating with VODACOM for the purpose of executing this Campaign

1.12   VODACOM reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any provision of the Terms and Conditions.

1.13   By participating in the Campaign, entrants hereby warrant that all information submitted is true, current and complete.


Availability and accessibility of information
1.14   All information pertaining to the Campaign shall be published on the VODACOM website at www.vodacom.co.ls and Vodacom social media platforms and any queries relating thereto shall be submitted to the call center at 114.

1.15   VODACOM reserves the right to cancel or amend the Campaign and these Terms and Conditions at any time. Any changes will be made available on the VODACOM website.


Campaign Mechanics
1.16   The Campaign is open to Prepaid and Top-Up customers (“Customers”) who are not excluded by the aforementioned eligibility terms in clause 1.11

1.17   To be eligible for participation and the prizes, subscribers shall subscribe to MyMuze and stream music

1.18   Subscribers shall be eligible for participation through all the MyMuze packages.

1.19   Winners shall be selected in accordance with the total length of time they streamed music in each week during the campaign period despite the MyMuze subscription package they subscribed on in order to stream

1.20   There shall be four winners in each week during the campaign period.

1.21   The lead winner shall be the subscriber who streamed the longest, and the rest of the winners following the succeeding order in accordance with the length of time they have streamed.

1.22   The longer a subscriber streams, the more they shall increase their chances of winning

1.23   Prizes shall be the same for each week

1.24   Participants can win multiple times during the campaign period, but will be barred from the draws after three consecutive wins and shall qualify for the prizes again three consecutive weeks post their winning.

1.25   Weekly announcements shall be on Mondays and shall be for all eligible streaming activity and subscriptions made during the previous week including weekends (i.e. Saturday and Sunday).

1.26   Winners shall be at liberty to select a preferred method of delivery of the cash prizes. The available options shall be Cash and M-Pesa. Cash will be collected at Vodacom Stores upon verification of subscriber identity.

1.27   The smartphones and Bluetooth headsets shall be collected at Vodacom stores upon verification of subscribers’ identity

1.28   Qualifying days shall start on Monday 20th June 2022 at 00:00:01 Hours and end at 23:59:59 Hours on Tuesday 20th September 2022.

1.29   Weekly winner announcements shall be on Mondays and shall be for all MyMuze offers’ participation made during the previous week as outlined below;

MyMuze Offers

Subscription Type

Amount (Maloti)

Validity

Daily

3.00

24hours

Weekly

10.00

7 days

 

1.30   Prizes

1.30.1   Customers shall stand a stand to win cash and non-cash prizes including smart phones, Bluetooth headsets, and cash

1.30.2   Prizes will be collected at Vodacom Stores upon verification of subscriber identity.

1.30.3   Winners shall be at liberty to select a preferred method of delivery of the cash prizes. The available options shall be cash and M-pesa. M-Pesa payments can be delivered to both registered and unregistered customers.

1.30.3.1.   The schedule of Prizes is outlined below;

Prize

Value

Cumulative quantity of prizes over the three month period

Total

Smart phone

LSL 700.00

12

LSL 8,400.00

Bluetooth Headsets

LSL 400.00

12

LSL 4,800.00

 Cash

LSL 200.00

12

LSL 1,200.00

Cash

LSL 100.00

12

LSL 2,400.00

Total

48


2.   Notices and Redemption of Prizes

2.1   All winners shall be contacted by VODACOM via SMS and/or a phone call to their MSISDN number used to participate in the Campaign.

2.2   All winners will receive notices within seven (7) calendar days from the date of the announcement.

2.3   All prizes will be delivered within thirty (30) working days from the day that the winner is contacted.

2.4   Winners of non-cash prizes shall sign an undertaking confirming that they are the legal holders of their VODACOM mobile and that they are entitled to the prize. Such winners shall be required to provide their identification documents in order to receive the prize.

2.5   Non-cash Prizes may be received by a representative of the winner by proxy upon written confirmation from the winner and certified copy of winner’s identification. The following documents shall be accepted for confirmation of identification: National ID card, Driver’s License or Passport.

2.6   If a winner cannot be contacted within thirty (30) calendar days from the draw date, or a notified winner refuses the prize or fails to appear to collect it within thirty (30) calendar days of notification, then VODACOM shall contact the runner-up winner (s) who will be awarded the prize(s). If none of the winners or runner-up winners accept the prize or do not show up within thirty (30) calendar days of notification, then the prize will remain the property of VODACOM.

2.7   Prizes shall not be transferable.


3.   Limitation of liability

3.1   VODACOM accepts no responsibility whatsoever including without limitation, any error, omission, interruption, defect, delay in operation or transmission, communications line failure when it is not under its direct control and execution.


4.   Disclaimer of warranties

4.1   Participants understand and agree that they participate in this Campaign at their own risk and willingness and have not been coerced in any manner to enter.

4.2   VODACOM makes no warranty, implied or express, that any part of the Campaign will be uninterrupted and error-free.

4.3   Neither VODACOM nor any of its directors, employees, agents or suppliers shall accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant participating in the Campaign or as a result of accepting the prize.

4.4   VODACOM is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials associated with the Campaign .

4.5   By entering the Campaign, entrants agree that no claim relating to such losses or injuries (including special, indirect and consequential losses) shall be asserted against VODACOM, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from acceptance or user of any prize, including without limitation, personal injuries, death and property damage.


5.   Data Protection and Publicity

5.1   Personal data related to voice, image, names or address and any other relevant information obtained in connection with the Campaign will be used in a confidential manner and in line with the Vodacom Privacy Management Policy.
5.2   VODACOM shall not release personal information about participants of the Campaign to third parties unless required to do so in compliance with the governing law.

 
6. Suspension and termination of the Campaign
6.1   VODACOM reserves the right, whenever deemed necessary, to temporarily suspend the Campaign for operational reasons (e.g. for repairs, planned maintenance or upgrades) and undertakes to restore same as soon as possible after any temporary suspension period.
6.2   Interruption or early termination of the Campaign shall not release VODACOM from its obligation to give out already awarded prizes and execute all other actions required to give effect to such except for the cases when termination or interruption of the Campaign resulted from actions or events which are not under VODACOM’s control.
6.3   VODACOM shall notify subscribers of any termination or suspension of the Campaign

7.   Dispute Resolution


8. VODACOM’s decision regarding the Campaign and /or Terms and Conditions shall be final.
8.1   In any case of disagreement or disputes relating to Vodacom’s decision, participants shall lodge their complaints with VODACOM for amicable resolution of the same which shall be settled through private good faith negotiations.
8.2   If the dispute is not resolved within fourteen (14) working days of an attempt to resolve such or the aggrieved party is not happy with the outcome, then he/she shall lodge a complaint with the Lesotho communications Authority and shall further be at liberty to exercise any other rights or remedies in law.