The Vodacom Way | Vodacom Lesotho desktop-009-23-08-2016

The Vodacom Way

The Vodacom way:    

To be ADMIRED, our customers need to see a company that is:

Customer Obsessed: We are passionate about exceeding our customers’ expectations. We show concern for the customer and take personal accountability for the customer experience.

Innovation Hungry:  We create and deliver new products, services and ways of working that delight our customers. We are constantly looking for improvements and better ways of doing things.

Ambitious and Competitive: This is about bringing both energy and passion to our work and setting the bar high by delivering products and services that are best in class. We constantly review our own performance and then improve on it. 

One Company, Local Roots: We value our diversity and act inclusively.  We communicate and use best practice, and we ensure that we make the best decision for Vodafone (our parent company).

For our customers to be able to look at Vodacom and see these four things, we need to have a consistent way of operating.

We strive to operate with:

Speed: This is about driving speed to market and relentlessly prioritising and pursuing the outcomes that matter to our business.  We analyse fast, execute faster and deliver with urgency.  We won’t deliver things quickly at the expense of quality and safety.

Simplicity:  We make things simple for our customers, partners and colleagues.  We seek out simple solutions, focus our effort and stop ineffective activity.  It is about challenging complexity and providing simpler solutions. 

Trust:  We are reliable and transparent to deal with. We act with honesty, integrity and fairness. We value the confidence that people place in us as a company.