How to get physical cash (cash withdrawal)

Visit your nearest M-Pesa agent to get cash. Follow these simple steps when you are with the agent.

Step 1

Dial *111# to access My phone menu

Step 2

Select option 4

Step 3

Select option 3

Step 4

Enter Agent's mobile number

Step 5

Enter amount you wish to withdraw

Step 6

Enter payment reference of your choice

Step 7

Enter PIN

Immediately you will receive a confirmation SMS “withdrawal completed successfullyM**.00 M-Pesa to 5*******, your balance is now M**.00