What can I do with my M-Pesa?

How do I get physical cash (cashout (withdrawal))?

Visit your nearest M-Pesa agent to get cash. Follow these simple steps when you are with the agent.

Step 1
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Dial *111# to access My phone menu

Step 2
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Select option 4

Step 3
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Select option 3

Step 4
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Enter Agent's mobile number

Step 5
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Enter amount you wish to withdraw

Step 6
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Enter payment reference of your choice

Step 7
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Enter PIN

Immediately you will receive a confirmation SMS “withdrawal completed successfullyM**.00 M-Pesa to 5*******, your balance is now M**.00