Visit your nearest M-Pesa agent to get cash. Follow these simple steps when you are with the agent.
Dial *111# to access My phone menu
Select option 4
Select option 3
Enter Agent's mobile number
Enter amount you wish to withdraw
Enter payment reference of your choice
Immediately you will receive a confirmation SMS “withdrawal completed successfullyM**.00 M-Pesa to 5*******, your balance is now M**.00