Privacy
V-Live
All privacy information related to Vodacom V-Live.
This privacy supplement explains how Vodacom processes your data. Importantly, it is designed to provide additional contextual information to that already provided by Vodacom's privacy statement. For more information on the Vodacom privacy statement please click here or go to the Vodacom Privacy Portal.
Vodacom V-live -Privacy Supplement
As part of our digital strategy and product diversification, Vodacom introduced Vodacom Live. The platform currently offers Vodacom Life Games (PlayInc) which enables customers to stream, download and play over 20 000 games for as long as the customer's subscription is active. It also introduced music under V-Life services which allow customers to access, buy and download local and international music on the platform (MyMuze). There are such other services on Health and lifestyle (Mum&Baby). All these services can be accessed by dialing *230#.
PlayInc
This privacy supplement explains how Vodacom processes your data for the Vodacom PlayInc mobile gaming service. Importantly, it is designed to provide additional contextual information to that already provided by Vodacom'sprivacy statement. For more information on the Vodacom privacy statement pleaseclick hereor go to theVodacom Privacy Portal.
By subscribing to any of the V-Live services you consent to Vodacom collecting the following information about you:
Name, MSISDN, username, profile picture, gender, age, location, and ethnicity.
How we use your personal information
Your personal information is collected for the purpose of being used and processed in:
If we are reorganized or sold to another organisation, we may transfer any personal information we hold about you to that organisation.
We may need to transfer your information to other group companies or service providers in countries outside Lesotho. This may happen if our servers or suppliers and service providers are based outside Lesotho, or if you use our services and products while visiting countries outside this area.
How long do we keep your personal information?
The personal information processed in connection with Vodacom V-Live will be kept for as long as we have to by law. If there's no legal requirement, we'll store it for so long as we need it for the purposes of occasionally keeping you informed generally about new products and services (unless you choose not to receive our marketing messages).
Vodacom may retain aggregated and statistical reports about the use of the Vodacom V-Live but these reports will not identify you as a user.
Keeping your personal information secure
In case you need more information on how Vodacom uses your personal information and/or maintains the security of your information, and your rights to access and/or delete the information Vodacom holds, please contact the Privacy Officer privacy@vodacom.co.ls.
We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure, or destruction.
If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will make sure they have appropriate security measures and only process your information in the way we've authorised them to. These organisations will not be entitled to use your personal information for their own purposes. On a regular basis, our security teams will check them to make sure they meet the security requirements we have set.
At Vodacom, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, that under certain circumstances, these rights may be limited if we still have lawful grounds to process your personal information. If you have a question or cannot find the answer, please contact our Customer Care at114.
Right to correct personal information
You have the right to correct information held about you or that of your child if it's not accurate. The only personal information we will process will be if you decide to subscribe to V-Live services. In order to request a correction or update your profile, you may contact our customer service team.
Right to access personal information
You have the right to make a request for a copy of the personal information that Vodacom holds about you. The only personal information we will hold is your transaction history and active subscriptions currently available on the V-Live portal.
Right to object to the use of personal information
You have the right, in certain circumstances, to object to Vodacom processing your personal information.
You can choose to opt-out of partner communications specifically by sending an SMS with STOP to 52070.
Right to deletion
You have the right to make a request for deletion of the information that Vodacom V-Live holds about you. You will need to have canceled your subscription to do this, and send a request to our Customer Services team at customercare@vodacom.co.ls or call 114 who will gladly be able to assist you.
How to lodge a complaint
Should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly click our customer care team.
International Data Transfers
Our Smart Tech customer care centres are run by Vodafone Shared Services which is based in Egypt and India.
The personal information accessed will only include support ticket data needed to resolve your issues. For example, your phone number or fall detection data is not transferred.
If you are a non-Vodacom customer and we need to verify your identity, we will need to transfer your data to our service provider, which is based in India.
When Vodacom (Pty) Ltd sends your personal information to another country, we make sure that your information is properly protected. We will always ensure that there is a proper legal agreement that covers the data transfer. In addition, if the recipient country is not considered to have laws that are equivalent to Lesotho's protection standards then we will ask the third party recipient to enter into a legal agreement that reflects those standard.
How long we keep your personal information
We'll store and process your information for as long as we have to by law or as long as we need to be able to deliver you the services you have requested. We'll keep some personal information for a reasonable period after your contract with us has finished in case you decide to use our services again. We, or one of our partners, may contact you about Vodacom services during this time if you haven't opted out of receiving marketing communications from us. Once these bases have expired, we'll delete that information
Keeping your personal information secure
We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
Communications over the internet (such as emails) aren't secure unless they've been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We'll never ask for your secure personal or account information by an unsolicited means of communication. You're responsible for keeping your personal and account information secure and not sharing it with others.
Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company's privacy and cookies policies before using or putting your personal information on their site.
The same applies to any third-party websites or content you connect to using our products and services.
You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you're familiar with these
Below we set out details on how you can exercise your rights. If you have a question regarding Privacy Rights or cannot find the answer, please contact our Customer Services team at 114.
Right to access personal information
You have the right to make a request for a copy of the personal information that Vodafone holds about you. To make this request as an individual or an authorised 3rd party, please contact the customer care team at 114.
Right to correct personal information
If you become aware that any of the information we keep about you is incorrect or outdated, please contact customer care at 114.
Right to object to use of personal information
In certain circumstances, you have the right to object to the use of your personal data.
Right to restrict use of your personal information
If you feel that the personal information we hold on you is inaccurate, or you believe we shouldn't be processing your personal information, please contact our Customer Services team on 114 to discuss your rights. In certain circumstances, for example where you contest the accuracy of your information, or where Vodacom no longer requires your information for achieving its purpose but must maintain it for purposes of proof, you have the right to ask us to restrict processing.
Right to deletion
If you would like us to remove your personal information from our records, please call our customer care at 114to let us know what information you would like to have deleted.
Please note that if you have an active service with us, much of the information that we keep about you cannot be deleted as this is required to provide the service or support to you.
How to lodge a complaint
If you want to contact us about any of your rights or should you believe that Vodacom has used your personal information contrary to applicable law, you must undertake to first attempt to resolve any concerns with Vodacom directly. Kindly contact our customer care team at 114
If you need to escalate your query please contact the Privacy Office atVodacom offices.
If you are not satisfied with such process, you have the right to lodge a complaint with the Data Commission.