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Frequently asked questions
Your most popular questions answered!
- Send a request of interest to email: fixedsales@vodacom.co.ls
- Network coverage is confirmed
- Customer submits all necessary documentation
- Contract confirmed
- Installation proceeds
- Individuals
Click to download & complete the ("Service Application Form & Contract")- Proof of Identity - National Identification Document for new applicants or passport or driver's license bearing ID number for existing customers
- Proof of income
- For the employed: recent 3 month's banks statement, pay slip and confirmation of employment.
- For self-employed customers-consent letter of employment. 3 months recent bank statement or 3 months M-Pesa account statement.
- Provide application form with signed consent to debit bank/mobile account
- Signed application form/contract.
- SMEs
Click to download & complete the ("Service Application Form & Contract")- Cover application letter
- Valid Traders license and Valid Tax Clearance
- Proof of income: 3 months' bank statement.
- Signed application form with signed consent to debit bank/mobile account.
- Corporates (Large)
Click to download & complete the ("Service Application Form & Contract")- Valid Traders license and Tax Clearance
- Proof of income:
- For new customers - Application Letter and 3 months' bank statement.
- For existing customers: Application Letter
- Signed application form.
- Government
Click to download & complete the ("Service Application Form & Contract")- Cover application letter
- Signed application form
- NGO's
Click to download & complete the ("Service Application Form & Contract")- Cover application letter
- Signed application form.
- Joint Venture
Click to download & complete the ("Service Application Form & Contract")- Proof of identity: Valid Traders license and Tax Clearance
- Proof of income: Consent letter bearing signature of person in authority and 3 months' bank statement (bank confirmation letter where the company is new in operation)
- Provide application form with signed consent to debit bank account by person in authority of the corporate
- Cover application letter
- Churches
Click to download & complete the ("Service Application Form & Contract")- Three Months bank statement
- Provide application form with signed consent to debit bank account.
- Cover Application letter
- Schools
Click to download & complete the ("Service Application Form & Contract")- Three Months bank statement
- Provide application form with signed consent to debit bank account.
- Cover Application letter
- Expatriates
Click to download & complete the ("Service Application Form & Contract")- Copy of passport and valid employment permit
- Confirmation of employment
- Provide application form with a signed consent to debit bank account.
- Bank confirmation
- Exceptions (Directors, CEO's, Ministers, Diplomats, High net-worth Expatriates)
Click to download & complete the ("Service Application Form & Contract")- Copy of Identification (ID)
- Confirmation of employment
- Provide application form with signed consent to debit bank account.
- Bank confirmation
- Contract Exception Tenders
Click to download & complete the ("Service Application Form & Contract")- Tenders bypass the OTC for approval; however, OTC is part of the tendering process.Vodacom Lesotho may request additional information if there is a need to do so to align with the business decision.