Vodacom Mpate Sheleng Quick Reference

• Entry Requirements
  • The policy is currently open to Basotho citizens aged 18 to 60.
  • The policy is currently available to all customers except those on contract.
  • Both Policy Owner’s and Beneficiary’s Lesotho ID numbers are required to be able to register.
• Payment
  • Premiums are collected from airtime account.
  • Premiums recur Weekly/Monthly.
  • Customer must load airtime equivalent to the premium before first purchase.
  • In a case where a customer purchased with insufficient funds, they should recharge within 48 hours.
• Policy Activation
  • All eligible requests for new policy will be queued and processed in batch at 18:00 daily.
  • Requesting MSISDN (Phone Number) must have enough airtime balance to allow deduction.
  • All successful policies will receive a confirmation SMS.
• Policy Maintenance
  • Recurring deductions will occur monthly/weekly based on selected option.
  • Policy owner must ensure there is always enough airtime balance to cover recurring deductions.
  • If there is not enough balance at the time of recurrence, a debt will be raised against the account.
  • Amount in debt will be deducted in full as soon as the account receives airtime.
  • The policy will lapse after 15 days without a successful deduction.
• Beneficiary
  • A policy Owner must add one beneficiary.
  • A beneficiary cannot be a person who is paying the policy.
  • Change of beneficiary requires a consent accompanied by ID copy of Policy Owner.
• Family Members
  • Cover for You and Family only accepts the direct family members.
  • Direct family members are Spouse and up to 5 legal children not above 21 years.
  • Legal children can be biological, adopted and stepchildren.
  • When a child’s age exceeds 21, their cover will expire & they are expected to open their own policy.
• Waiting Period
  • Waiting period for natural death is 4 months.
  • Waiting period for suicide is 2 years.
  • No waiting period for accidental death (Death within 14 days after accident).
  • Waiting period applies to everyone covered.
• Claims Process
  • All claims should be lodged at any Vodacom stores.
  • Claims can also be lodged through email. Call 114 to confirm email.
  • Valid claims with are expected to be processed within 48 hours – working days only.
• Funeral Cover Packages (Premiums and Benefits)
  • Each successful claim has a M300 airtime benefit.
  • Funeral Cover for You.

• Cover Amount		Premium Airtime
  Natural Death	Accidental Death	Premium per week	Premium per month
  M10 000.00	M20 000	M3.75	M15.00
  M20 000.00	M40 000	M7.50	M30.00
  M30 000.00	M50 000	M11.00	M44.00
  M50 000.00	M50 000	M18.00	M72.00

Funeral Cover for You and Your Family.

Cover Amount			Premium Airtime
Natural Death (Member and Spouse)	Child Cover	Accidental Death	Premium per week	Premium per month
M10 000.00	M5 000.00	M20 000.00	M7.50	M30.00
M20 000.00	M10 000.00	M40 000.00	M14.50	M58.00
M30 000.00	M15 000.00	M50 000.00	M21.00	M84.00
M50 000.00	M25 000.00	M50 000.00	M33.00	M140.00